All You Need To Know About Cancelling A Sale On Poshmark

*Edits: Few edits were made on the accuracy of time and days from PMHQ. Also I chose to use the British English of the word “Cancelling”, because I’m posh like that!

OH NO!! You purchased something you weren’t supposed to, and then the buyers remorse sets in. Your inner thoughts start running wild, “Do I really NEED those 4th pair of Jimmy Choo’s?!” FYI the answer is yes, you always do, and yes they are a NEED. But in the case of when you don’t have running water and heat and you absolutely need to cancel. There is always a plan B option.

This blog post will give you a better insight as a shopper and as a seller, as to what and how people are allowed to cancel as well as the time frames given if you purchasing through the Poshmark app and desktop site.

There are several ways to cancel a sale, and though I am never FOR cancelling a sale, just know that those options are available to use sparingly. For regular transactions, you can always cancel a sale within 3 hours of purchasing.

Poshmark Sellers Portal – See order history here

3 Hour Window

I do believe that people do buy things from their pocket without knowing, only because it happened to me. Silly isn’t it? But it’s true. So don’t fret, because once the sold flag is on, it will immediately be taken off and back on the market if it’s been cancelled by the purchaser within 3 hours. Otherwise, that sold flag is stuck on there for good. If time runs out and you want to cancel PAST the 3 hour window, then I highly suggest contacting the seller and let them know that you do not want the item so that they don’t ship it out. They need cancel on their end, but don’t do this often, because it’s annoying to re-list an item. Otherwise you’re S.O.L and you are stuck with the item.

However, in the case that you are the seller and you cancel the item on your end, then the ‘SOLD’ flag remains and the item is no longer up for sale and all “likes” will need to be gained back up again on a new listing. So for those of you who make a listing of a custom made item, that you will need to create a separate listing per purchase, please be aware that you need to communicate that the main listing is to not be purchased. It happened quite a few times with me *ugh!

Select on order that you would like to cancel and click on Problems/ Order Inquiry

7 Day Grace Period

One thing I wish Poshmark would implement into their system is a ‘Vacation Feature’. Right now, for those of us who are on vacation or out of town on business, there is a 7 day grace period to ship the item before the buyer is able to cancel. So as a buyer, the seller has 7 days to ship the item before you can cancel the order. Even if the seller has posted a delayed shipment notice. For those of us who sell and we are out of town, the delayed shipment really doesn’t benefit us, because the feature doesn’t protect you from canceling the sale. SELLER BEWARE!

Select reason as to why you would like to cancel an order

“Make an Offer”

Making an offer doesn’t protect you from being able to cancel. If you make an offer on an item, as a buyer, you have no recourse to cancel, these deals are binding. The only way that an item can be cancelled would be from the seller’s end or if they ship out after the 7 day grace period. If in this case you made an offer and want to back out, then you can reach out to the seller, and figure out an solution before escalating it.

Choose from the reasons below to initiate the cancellation

21 Day Automatic Cancellation

All sales, I believe will be cancelled after 21 days if both parties are unresponsive. So if you are waiting for that $200 Chanel Bag deal that’s been sitting “In Process” for a long time and the buyer has pretty much ghosted you? Then Poshmark will cancel the transaction altogether and issue the buyer the refund and a ding on your account (if you are the seller).

Email from Team Posh if you have not sent out an order

Additionally, if there is ever an issue with an order, like if a buyer files a “not as described” issue and wants a refund, Poshmark will issue a return and send the item back and cancel the order.

Be good about your sales, I know I’ve missed a ton of opportunities to send stuff out, but don’t keep your buyers waiting. This is a business after all and people want to buy more, they just don’t know it yet. I hope this guide laid some stuff out for you, and if I missed anything, please leave a comment below!

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Stay Healthy,

 

-E