Tag Archives: harrassment

Ummm Can We Please?!?! 

MAJOR EDITS: Let me first start of by saying that I hate editing myself. I hate it, more than anything, but for the sake of this post, it’s been seeing more traffic than all of my posts combined so I guess it’s a good thing! But I’ve decided to disable all comments on here because they’re not at all constructive to the benefit of the community. Also please take note that I do pay for this blog space and yes any inappropriate comments, or comments that pertain to the incident WILL BE BLOCKED. Furthermore this post has been edited to remain an educational piece and to not focus on my particular experience. This post has stemmed from that experience to give guidance to other poshers, I will not make this a forum about who was right or who was wrong. So I am sorry but I’m moving past that.

(If you’d like to see the original blog post, you can see it here)

So without further adieu-

Having the words ‘NOT AUTHENTIC‘ or any other variation of that plastered all over your listing is a travesty in an of itself, especially since the comments are public and permanent. No one ever wants to see those words, especially if you know your item is real. So how do you deal? Well, you can be like me a write a blog post (please see original post) but before you do something like that there are a few things that I suggest you do beforehand. Before I get to that I first and foremost want to acknowledge that this is not nice, I do not like the practice of people going on to your closet, your profile, and making remarks of shame covering it up with them “helping” you. I am one of those people that do not like uninvited help, but you may be different! It does seem like people are going about it the wrong way, to try to “help” but I am with every girl out there that has been taught to keep your mouth shut if you have nothing nice to say. So I am sorry that if it’s happened to you, because I know it’s hurtful and offensive.

If you are the seller of the item, then here’s a few suggested tactics.

1. Cut all communication between you and the Posher claiming that it isn’t authentic.

Do not communicate with this person any further. It’s only going to get worse. Do not name who they are or put up shaming posts for people to look at their profile, just ignore them altogether. You don’t need any of that on your page! I’d also like to point out that this blog post or any of my blog posts are never meant to “shame” any one individual. I have never posted anyone’s profile in a negative light, and always asked permission for people to be mentioned on my blog. So now that, that’s out of the way.

2. If your item in question is in fact real, post up any additional proof of authentication. Details in make, receipts, customs forms, and repair work orders.

No person can argue with a receipt and it’s the best way to shut people up. If it’s been paid for or if there’s proof that it’s real then not even the best authenticater can argue. I mean they can, but then they just look weird for trying to argue with the company itself. FYI just remember that you’re basing an authentication off of pictures, PICTURES, so even the best authentications can be off if you don’t have the actual item in front of you. I know Poshmark’s Concierge service even video’s the package being opened so there is no question that an item wasn’t tampered with.

3. If your item in question is NOT real, or if you don’t know, then I suggest removing the item off Poshmark until you can guarantee that it is.

If your item is not real, then it’s time to burn it. Yes I know, seems a little extreme, but it’s best to really discard the item because it is in fact illegal. I mean there is a marketplace for illegal replicas, unfortunately it isn’t here on Poshmark. So kindly do a favor to the fashion community, as well as Poshmark community and dispose of it. But if you aren’t sure if your precious CHANEL bag you bought from a rich lady’s estate sale is real, then take it to Chanel for repairs, or take it to an authentication service (which I still don’t trust) just so you can have paperwork proving it’s real. I’m sorry, I know there are women out there that help out the few that don’t know what’s real and what’s not, however, ultimately it’s my money and I cannot put my money in the hands of people that I don’t really know, or that I know, don’t have any power to give me my money back. If you want to, then to each’s own, but I would just trust Posh Protection since they guarantee authenticity and they WILL get me my money back.

If you are a Posher who likes to write “NOT AUTHENTIC” on people’s posts. (or any other variation of that phrase to point out that said item is a replica)

Let me make myself clear that this is NOT a technique I use to educate people. Let me also make it clear that I personally do not offer my help to people that do not ask for it. My blog posts are public and made available to people to use the information as they see fit and ask me to help in instances to help better their sales. I find that pointing out on any listing that something is wrong, illegal, fake, even if it’s with a smiley face, still comes off offensive. So typically I keep my mouth shut, I do not get involved with other people’s drama and exchanges, and I do not send people to come to my defense if there is a need. But if you feel SOOOOO compelled to do something about it, here are some really awesome tactful ways to approach the subject without coming off condescending!

1. Hit the ‘Report Listing’ button.

It’s pretty magical this button, because really all you have to do is take out your aggression all in one button! You hate that someone is selling something that is blatantly fake, then ‘report listing’ the crap out of it! They won’t know it’s you and now you can be rest assured that Poshmark will be handling the situation. Please note that there are thousands of fakes all over, not just on Poshmark but everywhere, so that’s a lot of listings to sift through. So it takes time but they will be removed.

2. Take the educational exchange OFF the listing.

I have a really good friend, long time posher, who I sold something to, that wasn’t 5 star thrilled with the exchange. So what did she do? She wrote me a comment on one of her old listings that sold, to tell me that hey she wasn’t too thrilled with the item she got, but she’ll still accept it, but I could work on my descriptions a little bit. Were my feelings hurt? No! Was she tactful in her approach? Absolutely. So I suggest that if you would like to tell someone that what they’re selling isn’t in fact what they think it is, then go to an old listing of yours that’s already been ‘SOLD’ and kindly let them know. So if you think someone doesn’t know they’re selling a replica, I would imagine the exchange to go something like this: “Hey, so I know you just put of those gorgeous Loubs up, but I thiiiiink they may not be real. I could be wrong but I wanted to ask you off the listing just in case, because I didn’t want to throw it out there if I was wrong” Then the convo can continue, “I thought they were real! Why do you say that?”/ “I have a receipt for them actually I forgot to put it up!” …or whatever. That way, they can make the decision to take it down, and not feel like they’re being bullied on their own listing. WARNING: If you come off in such a way that is offensive, be prepared for a retaliation! People are very sensitive about their possessions, so if you approach this the wrong way people may not be as open to this kind of help.

3. If you’ve been blocked then leave the issue alone.

Just remember, that if your help isn’t solicited, then you’re taking it upon yourself to put yourself out there to be blocked. No one likes to hear that their items are not authentic. No one likes to be thrown out there for judgement. So if you’ve been blocked, then you should ignore it and move on. Don’t send people to your defense, or post up people’s profiles and blog site (actually you can post up my blog, I’ve gotten sooo much traffic since this! lol) so people can go and defend you. It’s a waste of time trying to convince someone of that. Yes I know that it’s infuriating, it’s just as infuriating as having someone write that your items aren’t authentic on a listing! Ha! Trust me I know. But the faster you put your efforts into sharing and following people, then the faster you can make that sale. Which is all that matters in the grand scheme of things! We’re all here to sell and make money, it’s best if we focus on that!

Well I hope this helps, and sorry but comments are disabled for now until further notice!! As soon as this dies down, I’ll open them back up!

Stay Healthy,

-E

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My Small Little Business: Keepin’ Your Cool During Your Hot Summer Sales

So I haven’t written in awhile because I really wanted to get some good content on here and I don’t want to sound like a broken record reiterating what Poshmark’s Headquarters have already done in their Guide to Poshmark. I do want to go over a few things that I’ve encountered over the past few weeks that I think may help you in your future sales and communication with buyers. I’ve titled this in the “Small Business” series as Keepin’ Your Cool During Your Hot Summer Sales and I’ve named that precisely based on some encounters that I’ve seen and some that I have already experienced. You’ll see what I mean as you are reading, trust.

First I’d like to start off with the new improvements Poshmark has released, some brand new features that are sure to please all buyers and sellers alike! One of which is a rating system that gives your buyers an opportunity to rate the items that they receive based on a 5 star grading scale. I for one LOVE this, it doesn’t really give the public a look at the rating system, but it does give the buyer more of a feedback outlet so they can say how satisfied they are with the items that you’ve received. You can see the rating system in your profile and see where your buyers think there could be more improvement, either in your descriptions or in your shipping and so on. That’s why packaging your item is so important and displaying your item with the best packaging to give your buyers the experience they deserve and to boost up your ratings as a seller! I did do a post on it, if you haven’t read it check it out here.

Secondly, Poshmark has a new notification system that alerts all buyers that have “liked” an item, the new lowered price. Now this one has a slippery slope, let me explain why.  Typically a buyer (or it seems like every buyer on this app) will ask for a lower price and when you lower the price for your buyer, it’s super important that you communicate to them that they stay right by their phones. Reason being is when you lower that price your buyer, everyone else who “liked” that item , will now get a message in their notifications that the item has been lowered. It has now become a “first come first serve” free for all. I did have an item that I lowered for one buyer, and another buyer purchased it and it wasn’t until a few hours later that the buyer that I initially lowered it for said something. To be fair, the second person did purchase it before the first, but I did let them know that I did strike a deal with the first person so it was up to them to give it to the other person. Now lowering a price is up to the seller’s digression, and as you can see it does have some risk to it. I for one HATE/LOATHE/DETEST/ ABHOR (pick one) lowering prices for people that never follow through. The worst part about it is that the person asking you is offering the lower price on your wall, and you HAVE to communicate to them on your wall. And for those of you who don’t know already, your wall may as well be written in permanent ink because what you say is set in stone for the world to see.

There was a topic brought up at Poshfest 2013 that people were urging Manish (CEO of Poshmark) to consider, and that was PMing (Private Messaging…get with the program people!). However his mind wasn’t swayed despite our comments and reasoning, because “People are on their best behavior when they know people are watching” and this is 100% true. He did mention possibly creating a “Make and Offer” system, but it may still be in the works. It DOES in fact cheapen the product when you agree to lower the price and then the buyer disappears, hate to say it but it may happen to you, in fact I’m just going to say that it WILL happen to you. No doubt in my mind that someone will make you lower an item and they will swear on their mother’s grave that they will pay right away, and you will agree and lower it and suddenly they just disappear. Those people are trolls. Yes you can say they’re the ugly kind of trolls that won’t let you pass on a bridge, but in the cyber world that is an actual term. Pretty much people that go around screwing with your business just for the fun of it. Not cool *smh* (Shaking My Head). So now you are left with an item that is lower than your initial asking price and you’ve been exposed allowing this item to be lower than your asking price. WHAT DO YOU DO?!?

Well.. I say, keep your cool and take back control! Listen, no one said you have to sell it at that price. In fact in my posts I purposefully give a contingency that will make or break a deal. Typically I state, “I can lower this if you buy within the hour because I need to make my quota for the month and this offer is unavailable after (such and such) time.” I make it CLEAR that this is a one and only type of thing for that ONE item. No additional bundle discounts on top of the lowered price (unless I’m in a super good mood and I can afford to lower it). If they don’t purchase, you snooze you lose! Or tell them, “I’d like to bundle it for that price”. That’s it! You are 100% in control of your closet, don’t succumb to the desperation of trying to make the sale, its totally not worth it and that’s not the seller that you want to be. Everything eventually sells, trust me, it will. There are numerous items that I posted that I thought would NEVER sell, and they always do. So unless you are really strapped for cash, then lower away! But be weary that you might be a victim of people that are trolling through the app.

In addition to keeping your cool, just as I mentioned before, your words are permanent. PERMANENT. So before you start taking off those earrings ready to throw down at your computer be very cognizant that Poshmark does not take harassment lightly. It is NOT ok for you or anyone to be harassing another posher. I absolutely detest seeing posts of “BEWARE OF THIS POSHER” posts on Poshmark. For one, they aren’t nice, and secondly I try not to pay attention to them since their problems are not any of my concern anyway. Don’t get involved with another Posher’s drama!!! I hate when people gang up on another posher because of a bad trade or deal. Which is why I never trade, I would never like to be on either end of those disagreements. My advice to you in the event that you are faced with an encounter like any of the ones I’ve mentioned in this post? Block them and move on with your life. If there is even a slight disagreement that you notice is starting to escalate, remove yourself from the situation by blocking that posher and if there is harassment, then report it to Poshmark Customer Care (That’s where your 20% commission is going FYI…you’ve been paying for it, why not use it!)

With these new awesome features, you are bound to make some big sales. Last week I decided to lower 1/2 my closet and I sold 42 items in 24 hours! It was great but it didn’t happen without a few of these instances so I hope that these don’t happen to you, but just remember that you need to keep on giving that amazing customer service and if there is anything that is starting to get out of hand: Block them, report them, and move on!

Thanks so much for reading, I would love to hear some of the encounters you’ve experienced or some of the challenges you have as a seller. Please leave them in the comments below!

 

Stay Healthy,

 

-E